Information
Shipping & Returns
Everything you need to know about delivery, returns and refunds.
DELIVERY
| REGION | DELIVERY TIME | COST |
|---|---|---|
| Europe (EU) | 3–5 business days | €18 |
| United Kingdom | 4–7 business days | €18 |
| USA & Canada | 7–12 business days | €24 |
| Rest of world | 10–18 business days | €28 |
- All orders are processed within 1–2 business days.
- You will receive a tracking number via email once your order ships.
- Free shipping on orders over €500.
RETURNS & EXCHANGES
- You have 14 days from receiving your order to request a return.
- Items must be unworn, unwashed, and in original packaging with all tags attached.
- To initiate a return, contact us at support@shadow-district.shop with your order number.
- Refunds are processed within 5–7 business days after we receive the returned item.
- Exchanges are available for different sizes of the same item, subject to availability.
REFUNDS
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable unless the item is defective.
- Sale items are eligible for exchange only, not refund.
WE'RE HERE TO HELP.
Write to our support chat and a dedicated operator from your region will respond — we match you by geolocation for faster, localised service.
support@shadow-district.shop